PRODUCT RECALL: TRAC CLUB TROLLEY

Recall of TRAC CLUB trolleys (P023AB00 and P023AB01) due to a risk of breakage that could cause a fatal fall. Immediately stop using the trolleys affected by this recall.

Photo: TRAC CLUB

We are recalling the TRAC CLUB adventure park trolleys with reference numbers P023AB00 (trolley sold individually) and P023AB01 (trolleys sold in pack of 5). These trolleys have been sold by Petzl since January 25, 2021. Their serial numbers are 20Lxxxxx to 22Axxxxx, inclusive.

These trolleys present a risk of breakage of the black rear plate that could cause a fatal fall.

Please immediately follow these instructions:  

If you are a user:

• Stop all use of the affected trolleys.
• Quarantine these trolleys.
• Communicate this information to your colleagues.

If you are a retailer:

• Stop all sales of the affected trolleys.
• Quarantine these trolleys.
• Communicate this information to your customers.

In both cases:

• Contact your local Petzl after-sales service  to return the trolleys and to get either a refund, or a replacement by the TRAC GUIDE LT while supplies last (see product details in the FAQ). Petzl pays the return cost.

In the USA and Canada, refund only.

• Choose “After-sales service” in the “reason for the request” and be sure to specify : “TRAC CLUB Recall” in your message, as well as your postal address, your telephone number and the serial numbers of your trolleys (*).

(*) The additional data will only be used for the purposes of this recall.

FAQ

Has this risk caused any personal injury?

As of March 22, 2022, we know two cases of trolley breakage while they were being used in a system with a second lanyard (redundancy). These ruptures did not result in any personal injury.

Where can I find the serial number?

Your TRAC CLUB’s serial number is located on the frame of the product.

Details are directly from Petzl. For further details please click here